Privacy Policy

01Who we are & what we do

Critical Post provides post-production management and delivery for film and television — including sound, VFX, editorial, colour, music licensing and scoring — alongside crew and talent placement and our proprietary sound-enhancement software, Cine Sound. This policy covers our website at critical-post.com and the services we provide through it.

02Information we collect

We only collect personal information that is reasonably necessary for our functions and activities. This may include:

• Contact details — your name, email address, phone number, company or studio, and role or discipline.
• Enquiry and project details — information you provide through our forms or by email about a project, brief, hiring need or service request.
• Professional information — for crew and talent, your credits, reel, experience, rates and availability.
• Technical data — collected automatically when you visit the site, such as your IP address, browser type, device information and pages viewed, through standard web technologies.

You do not have to identify yourself or can use a pseudonym when dealing with us where it is lawful and practicable to do so.

03How we collect it

We generally collect personal information directly from you — when you submit a form, email us, or engage our services. Our website contact forms are delivered to us by a third-party form service (FormSubmit), and we may also receive information through analytics tools. Where it is reasonable and practicable, we will collect your information directly from you.

04Why we use it

We use personal information to:

• respond to your enquiries and project briefs;
• provide, manage and deliver our post-production, recruitment, music licensing and software services;
• match crew and talent with suitable roles and productions;
• communicate with you about your project, an opportunity, or a service you have asked about;
• operate, maintain, secure and improve our website and services; and
• meet our legal, regulatory and contractual obligations.

We will only use your information for the purpose it was collected, a directly related purpose you would reasonably expect, or another purpose you have consented to.

05Direct marketing

We may occasionally send you information about opportunities or services that may be relevant to you. You can opt out at any time by using the unsubscribe link in any message or by emailing us at info@critical-post.com. We do not sell or rent your personal information for marketing purposes.

06Disclosure of your information

We do not sell, trade or rent your personal information. We may disclose it to:

• prospective employers, studios or productions as part of our crew and talent placement services — and, where it concerns your professional details, only with your consent;
• trusted service providers who help us run our business (for example, IT, hosting, form-handling, analytics and communications providers), who are required to keep it confidential and use it only for the services they provide to us; and
• others where required or authorised by law, or to protect our rights, safety or property.

07Overseas disclosure

Some of our service providers may store or process information outside Australia (for example, our website form handling and analytics providers may be located in the United States). Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

08Confidentiality of project material

We understand the sensitive, pre-release nature of the film and media content we work with. Client project details, talent information and placement arrangements are treated as strictly confidential and are only accessed by people who need them to deliver the work.

09Storage & security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of transmission over the internet or electronic storage is completely secure, so while we work to protect your information we cannot guarantee absolute security. We retain personal information only for as long as it is needed for the purposes described above, or as required by law, after which we take reasonable steps to destroy or de-identify it.

10Data breaches

If a data breach occurs that is likely to result in serious harm, we will respond in accordance with the Notifiable Data Breaches scheme under the Privacy Act, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

11Cookies & analytics

Our website may use cookies and similar technologies to help it function and to understand how it is used. You can set your browser to refuse some or all cookies, or to alert you when cookies are being used, though some parts of the site may not work properly as a result.

12Third-party links

Our website may link to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies.

13Accessing & correcting your information

You have the right to ask for access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable period. There is no charge to make a request, though we may charge a reasonable fee for giving access in some circumstances.

14Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at info@critical-post.com and we will investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

15Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.

16Governing law

This Privacy Policy is governed by and construed in accordance with the laws of New South Wales, Australia.

17Contact us

For any questions about this policy or about how we handle your personal information, contact us at info@critical-post.com.